At Maanvi Atelier, we take immense pride in the craftsmanship and quality of our jewelry. Your satisfaction is very important to us, and we want you to feel confident with every purchase. Please read our return and refund policy below to understand how we can best assist you.
Return Eligibility
We accept returns and exchanges only under the following conditions:
- In the rare event that the product is damaged in transit. Items must be returned within 5 days of delivery.
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The jewelry must be unused, unworn, and in its original packaging, with all tags and certificates intact.
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You are requested to submit the unboxing video (uncut/unedited) to verify the claim.
- The video should include the whole unboxing sequence. Videos in which packaging is already opened/tampered shall not be considered..
Non-Returnable Items
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Personalized or engraved pieces
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Sale or promotional items
If you’re unsure whether your item qualifies for return, please contact our customer care team before initiating the process.
Return Process
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Request a return by emailing us at maanviatelier@gmail.com with your order number, item details, and reason for return.
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Once approved, we will share return shipping instructions.
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Pack the item securely and send it via a trackable courier. Return shipping charges are borne by the customer.
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Upon receiving and inspecting the item, we will notify you of the return status.
Refunds/Replacement
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Refund shall be initiated only if the similar item is not available for replacement.
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Refunds will be credited to the original method of payment.
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Shipping charges and taxes are non-refundable.